Customer Success Manager Job at PERSUIT, Remote

UEszalM1N2tWS0Vndko1QUNwQjV2ZGY3TEE9PQ==
  • PERSUIT
  • Remote

Job Description

As a Customer Success Manager at PERSUIT, you’ll play a pivotal role in managing and growing relationships with our most strategic clients. You’ll act as a trusted advisor to corporate law departments, guiding them through best practices in RFP and Alternative Fee Arrangement (AFA) strategies while ensuring they derive maximum value from our platform. Your expertise will empower clients to fully leverage PERSUIT’s offerings through strategic consultation, training, and technical support. You’ll build and manage client relationships, collaborate cross-functionally to implement new initiatives, and enhance client success with impactful training materials and onboarding experiences. If you’re a proactive problem-solver with a knack for strategic account management and a passion for client success, we’d love to meet you!

What You’ll Be Doing:

  • Managing a small book of business with our most strategic clients
  • Leading client training and providing strategic consultation to corporate law department leaders around best practice RFP and AFA strategies
  • Ensuring users are fully utilizing our platform to drive customer value
  • Providing technical support to our clients and partner law firms
  • Creating, updating and maintaining online training materials
  • Assisting with new client onboarding- set up new PERSUITers for success
  • Collaborating across teams, providing strategic direction and input
  • Implementing new strategic initiatives, driving our clients’ success

Who You Are:

  • Bachelor's degree required
  • 7+ years of professional experience, with 4+ years of Enterprise SaaS Customer Success experience
  • Demonstrated success managing top strategic accounts within Fortune 100 accounts
  • Strong understanding of the client lifecycle, ability to navigate complex organizations and interact with both Executives and end users
  • Knowledge of the legal pricing, law firm RFP process, and/or corporate legal departments is a bonus
  • You’re both a strong writer and public speaker, and are great at communicating complex messages in simple ways
  • You strive for excellence and have a track record of overperformance to match
  • You’re comfortable in a fast-paced, high energy environment
  • Ability to travel up to 30% to client meetings, conferences and events, and internal meetings

Note this role will be fully remote, with a strong preference for someone based in either the Central or Mountain time zone for client coverage.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Wellness Resources

Job Tags

Holiday work,

Similar Jobs

McFarlane's

Auto Tire Technician Job at McFarlane's

 ...JOB SUMMARY: The tire technician will provide outstanding customer service to customers while repairing or replacing tires on automotive vehicles; perform general maintenance work on customer vehicles. DUTIES & RESPONSIBILITIES: Respond to customer needs for basic... 

HireDNA

Backend Developer Job at HireDNA

 ...solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will... 

Marvel Infotech

SAP/H4 HANA Developer Job at Marvel Infotech

 ...SAP/H4 HANA Developer 6+ MONTHS Houston, Texas Bs degree with 8+ years experience overview of Order to Cash processes in SAP SA and its peripheric integration Experience in designing / implementing SAP Order to Cash processes Coordinate with... 

BayMark Health Services

Full Time Nurse - Resource Coordinator Job at BayMark Health Services

 ...Track all clients in the LaSOR program. Log/report data per requirements of LaSOR Program Manager. Participate in program recruitment and referrals. Participate in the LaSOR monitoring and reporting process. Oversee the LaSOR Care Coordination process among... 

Blue Star Partners LLC

Sr Disaster Recovery Technical Analyst (Contract to Hire) Job at Blue Star Partners LLC

 ...Job Title: Senior Disaster Recovery Technical Analyst Location: Columbus, OH (In Office Tues and Wed - Remote Mon, Thu, Fri) Duration...  ...methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing....